​Policies

• Cancellations must be made at least 24 hours before your appointment. There are no exceptions. If you cancel with less than 24 hours notice, you will be charged in full.
• Accepted forms of cancellation include:
  • Phone call or voicemail at: (614)-706-4615​
  • Text CANCEL at: (614)-980-0827
  • Follow the "manage appointment" link found in your confirmation email.
• Failure to follow our Preparation Instructions will result in additional fees or immediate cancellation of your service. You will be charged in full for the appointment. No exceptions. 
• Failure to confirm your appointment via text or email may result in an immediate cancellation. You will be charged for the appointment. 
• A credit card on file will be required to secure all appointments.
• No guests during your appointment. This includes children. 
• No food is allowed in the salon. We do have beverages available for our guests. Please plan accordingly.
• Services are non-refundable. If you have an issue please contact us within 72 hours and we will attempt to rectify the situation. We reserve the right to refuse this courtesy at our discretion.
• No returns on open or used products.
• No video or Zoom calls permitted in the salon at any time. This includes our lobby.